These Terms of Service (the "Agreement") are an agreement between BestiaHosting. ("BestiaHosting" or "us" or "our") and you ("User" or "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the products and services made available by BestiaHosting and of the BestiaHosting.com website (collectively, the "Services"). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.
When ordering a service from us we require you to be at least 13 years of age. If you’re under the age of 13, you hereby confirm that you have consent from a parent or guardian allowing you to sign up with us.
All our services follow the following terms:
We reserve all rights to suspend services that are found to be abusing or effecting other customers. This may include but not limited to the following:
We allow changes to be made to services at any point they’re active. This includes upgrade, downgrades, location changes.
Upgrades and downgrades to a service can be processed, pro-rate at anytime within our billing area.
For location changes please submit a support at anytime to our billing department. They’ll be sure to adjust your service for you accordingly in a short timeframe.
Product addons that include, but are not limited to, dedicated IP addresses are cancelled as soon as the product it’s an addon for are. These are not classed as a product and cannot be used for anything else.
We reserve all rights to terminate your server(s) or service upon any violation of the terms of services, or any other basis if deemed needed.
We are not responsible for any emails going into your junk folder sent by us. We recommend you check mails sent by us which could contain vital information.
We try to provide instant deployment of all our services. However, if we fail to do so after 24 hours a full refund can be requested.
We do not guarantee 100% uptime on any of our servers. We do however try to get as close to it as possible. We are also not be held responsible if your server is down due to user generated mistakes.
We are not to be held responsible for any data losses. We recommend users to make regular off-site backups of their servers in case of faulty machines, bad modifications, etc. We do not provide backup recoveries unless data loss was caused on our end. Clients are responsible for any file loss on that.
We are not responsible for any downtime caused by a DDoS(Distributed Denial of Service) or DoS(Denial of Service) attacks. If a DDoS or DoS attack is targeted at a specific client service, this may result in the targeted service being suspended until further notice.
We reserve the right to change our policies at any time without notifying the clients.
Last updated: July. 15th, 2018.